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You can ask us to delete your VikaFit account and the data linked to it at any time.
In the app
- Open VikaFit → Settings → Account.
- Tap Request account deletion and confirm.
Used VikaFit without an account? Settings → Privacy → Delete my data deletes the data stored on your phone immediately and sends us a request to delete the analytics and update records of that install.
Without the app
Write to privacy@vikafit.com from the email address of your VikaFit account with the subject "Delete my account". If you signed in with Apple using "Hide my email", write from that relay address or tell us the address shown in Settings → Account. We confirm that we received your request.
What happens after you ask
- Right away your account is deactivated: you are signed out on all devices and it can no longer be used.
- Within one month we review and carry out the request. For complex requests the period may be extended by up to two further months; we will tell you if that happens and why.
- When the request is carried out, the following is deleted: account and sign-in identifiers, profile (name, goal, level, weight, height, date of birth, sex, calorie goal), training sessions, body metrics, personal records, achievements, XP, challenge progress, redeemed rewards, saved workouts, and the analytics events and request-log entries linked to you. Backups are overwritten within a further 30 days.
What may be kept
- The record that you asked for deletion (date and outcome, without the deleted data), for 3 years, so we can show the request was handled.
- Your consent records without the link to your account, for 3 years, as proof of consent.
- Aggregated statistics that no longer identify you.
- Specific data where the law allows or requires us to keep it — in particular when it is needed to establish, exercise or defend legal claims or to investigate abuse, fraud or a security incident (Art. 17(3) GDPR). Such data is restricted from any other use, kept only as long as necessary and then deleted. On request we tell you what is kept and why.
Data you imported from Apple Health or Health Connect stays in those apps on your phone — delete it there if you wish. Revoke VikaFit's access in Settings → Health (iOS) or Health Connect (Android).
Questions: privacy@vikafit.com. More in our Privacy Policy, section 9.